Return Policy

Thank you for shopping at PZ Smart Tech. We aim to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or not as described.

  • The return request is made within 7 days of receiving your order.

  • The item is unused, in its original packaging, and in the same condition that you received it.

Note: We do not accept returns for items that are damaged due to misuse, mishandling, or customer error.

2. Non-Returnable Items

The following items are non-returnable:

  • Items marked as Final Sale.

  • Personal care or hygiene products (for safety reasons).

  • Digital products or downloadable content.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us via:

  2. Provide your Order ID, a photo of the item, and a brief description of the issue.

  3. We will confirm your return eligibility and provide return instructions.

  4. Ship the item back to the address we provide. (Return shipping is paid by the customer unless the item is defective.)

4. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund:

  • Approved Refunds will be processed within 7 working days.

  • The refund will be issued via your original method of payment.

Note: Shipping charges (if any) are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

6. Order Cancellations

Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled or modified.

7. Contact Us

If you have any questions about returns or refunds, feel free to reach out:

📧 Email: pzproductsstore@gmail.com
🌐 Website: https://pzsmarttech.site
📱 WhatsApp: +923238807910